Get to Know Me

Hi, I'm Dustin Hunter
a Manager

I am a team-oriented, success driven, individual with a passion for providing top tier results. My goal is to help achieve a higher level of success through mastering new products, providing my team a dependable champion, and working together to find solutions which reduce cost and improve both quality and speed. I have a passion for web development and apply my technical skills to success in the SaaS and Web Development spaces, leading teams of exceptional developers; not from behind, but at the front of the pack.

Personal Portfolio Images
About Me

What I Do

Management

Strategic initiatives built on data, experience, and instinct. Active performance management through ongoing feedback, coaching and accountability.

Leadership

Leading from the front as a champion for the team; someone who is part of the team and not just in charge of it.

Problem Solving

Reducing problems to nothing more than a logical breakdown of potential solutions through advanced problem solving and critical thinking processes.

Front End Development

Utilizing popular front end languages, frameworks, and libraries to provide a fast, clean, and responsive experience for end users.

Back End Development

Comfortable with multiple server-side and programming languages, with enough experience and exposure to learn the next one quickly.

Easter Eggs

Building interactive engagement for end users through a variety of unique and customized approaches.

10+ Years of Experience

My Resume

2014 - 2022

Work Experience

Developer - Freelance

Eternal Royals NFT
2021 - Present
  • Complete redesign and rebuild of Eternal Royals NFT to improve layout, design, and content
  • Drove user engagement through the roll out of a two-week easter egg event with 10 different easter eggs to find
  • Interface and collaborate with the team and lead developer to achieve goals and strategic initiatives

Director, Technical Support

LeadVenture
2018 - Present
  • Collaborating with a team of 15 managers/supervisors and 120 employees across multiple brands to drive excellence in customer and technical support;
  • Delivering products built in-house by Technical Support teams to reduce case volume and improve customer quality of life;
  • Maintained 90%+ CSAT in 2021 with an average Technical Support NPS of 70 and on track to exceed last year's CSAT;
  • Introduced Live Chat and Customer Self-Help channels, reducing case volume, resolution time, and dealer effort;
  • Work directly with Executive team to set and achieve operational goals aligned with the company's vision

Manager, Technical Support

Dealer Spike, LLC.
2016 - 2018
  • Managed 70 employees across 6 Support Teams
  • Maintained high quality support with below 24hr turnaround time
  • Improved scalability through new structure, policies, and procedures
  • Primary point of contact for all major escalations

Asst. Manager, Technical Support

Dealer Spike, LLC.
2015 - 2016
  • Developed in-depth reporting systems of employee performance
  • Assisted in creation and achievement of departmental goals and KPIs
  • Managed hiring and team building for multiple teams with varying skill requirements

Lead, Technical Support

Dealer Spike, LLC.
2014 - 2015
  • Provided motivation, coaching, counseling, and solutioning for team
  • Created new and innovative solutions to satisfy client needs
  • Set consecutive records for most cases closed
  • Trained new hires on domain and DNS management, email administration, web development, platform support, and data integration management

Developer - Freelance

Metro Safety & Fire, Inc.
2011 - 2013
  • Full redesign and rebuild of corporate website, improving content and user experience
  • Full build of customer portal for customer's clients to log in and access reports necessary for compliance
2008 - 2013

Education

Bachelors of Science in Finance

Portland State University
2011 - 2013

Associates of Science in Business

Portland Community College
2008 - 2010
Skills

Management

Leadership
100%
Team Building
95%
Problem Solving / Critical Thinking
95%
Decision Making
90%
Communication
90%
Motivating
85%
Data / Reporting
100%
Skills

Development

HTML5
95%
CSS/LESS/SCSS
80%
JAVASCRIPT
75%
jQuery
90%
React
45%
PHP
75%
SQL
50%
2007 - 2010

Company Experience

Personal Portfolio April Fools

University of DVI (1997 - 2001)
4.30/5

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Examples Of Personal Portfolio

College of Studies (2000 - 2002)
4.50/5

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Tips For Personal Portfolio

University of Studies (1997 - 2001)
4.80/5

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2007 - 2010

Job Experience

Diploma in Web Development

BSE In CSE (2004 - 2008)
4.70/5

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The Personal Portfolio Mystery

Job at Rainbow-Themes (2008 - 2016)
4.95/5

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Diploma in Computer Science

Works at Plugin Development (2016 - 2020)
5.00/5

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Contact

Contact Me

contact-img

Dustin Hunter

Developer / Director, Technical Support

I am available for freelance work and consulting.

Phone: (503) 680-9017 Email: [email protected]
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